Any references to "NINES," "HiPOINT," "we," "our" or "us" refer to HiPOINT Technology Services Inc.
Customers and Users
Our "Customer" is typically a legal entity representing a building or property. Customers purchase or license one or more products or services that are part of the Platform.
You are a user of the Platform. The NINES, collects information from our Customers and users on behalf of our Customers. There are many types of users, and each one has a unique relationship to the information that we collect. Users can include our Customers' employees (building staff, maintenance personnel, managers, etc.), residents (tenants, owners, subtenants, guests, etc.), service providers (outside contractors, local businesses, etc.) and others. Each of these (and generally anyone who has a NINES username and password) is considered a "Registered User". Some users may not be Registered Users, such as a visitor to our public website.
Most Registered Users will be affiliated with one or more NINES Customers (i.e., your buildings). HiPOINT is the custodian of data on behalf of our Customers, with respect to much of the information we collect. Each Customer also determines its own policies regarding information collection, access, sharing and retention. Please contact the Customer if you have any questions regarding their privacy practices.
The Information we collect
The NINES, collects both personally identifiable information (such as your name or address) and anonymous information (such as your IP address). Most of this information is provided by our Customers or by you, when you use our Platform.
Finally, we receive some information from other Registered Users. An example would be when a Registered User submits or modifies the information and settings for various non-member 3rd parties, such as family members, roommates, or other people who are relevant to the building's management and who they wish to submit through The NINES (e.g. housekeepers, cleaners, caretakers). There may also be personally identifiable information submitted by our Customers about our Registered Users that Registered Users cannot access directly.
The types of information we collect depend on your level of access and engagement with The NINES and can include:
The security of your personal information is important to us. We utilize robust security measures to protect customer data from unauthorized access. Sensitive data is encrypted, and web site connections are protected using SSL with a minimum of 128-bit symmetric encryption and a 1024-bit authenticated key agreement (Look for the green bar in your browser to confirm). Our Web sites are hosted in a secure server environment that uses multi-layer perimeter security including firewalls and other advanced technology to prevent interference or access from outside intruders.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
Analytics / Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
How we use the information
For users of our platform, we use the information we receive to:
For visitors requesting information about our products and services from one of our websites, we use the information we receive to:
If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
We share your personal information with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. We may provide your personal information to companies that provide services to help us deliver our services such as hosting applications or fulfilling other functions of the website. These third-party service providers are limited to accessing or using this information solely for the purposes of providing services to us and to you and must provide reasonable assurances that they will appropriately safeguard all information.
Your personal information is neither sold nor rented to third parties without your express permission. We do retain the right to share non-identifying aggregated demographic and/or statistical information with partners, advertisers and sponsors.
We may use non-identifying and aggregate information to improve your experience on the website and to share with partners, advertisers and sponsors. For example, any personal information will remain with us, however, your visit may be counted to demonstrate the number of visitors to a particular page or area of the site.
Links to Third Party Sites
We may disclose your personal information:
HiPOINT will retain personal data we process on behalf of our Customers for as long as needed to provide services and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
User Access and Choice
You may access, correct, update, amend or remove certain personally identifiable information by making the change on your user account settings page, by requesting that your property manager (or other program administrator) make such change on your behalf, by emailing our customer support team at firstname.lastname@example.org.
Our commitment to children's privacy
Changes to this policy
HiPOINT Technology Services Inc
5070 N Kimberly Dr, Unit B
Chicago IL, 60630